Customer Service

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Clean Tex Services
 Virtual
Posted: May 19 2015
Company Location: Grasselli, NJ
Application Deadline: Available Year-round
Position: Full-time, Paid

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Description

Responsibilities Include:

Receives and processes orders from consultants and customers in a timely manner – verifying order and account information, pricing and product selection
Accurately enters orders into Cleantex's unique Customer Service Ticket System
Supports Sales consultants and customers’ inquiries regarding order status, shipping information, product availability and pricing through company resources
Demonstrates excellent judgment, product and system knowledge when answering calls from consultants and customers
Troubleshoots root cause of customer issues and makes recommendations for corrective action
Proactively works to provide resolutions to escalated day-to-day customer issues
Handles customer complaints with professionalism, courtesy and compassion
Manages specialized customer account programs – pricing or product related
Acts as a liaison between consultant/customer and all internal departments
Identifies sales opportunities through conversations with customers and communicates to sales consultant
JOB REQUIREMENTS

Experience working in the Healthcare industry is a plus
Demonstrates excellent call handling techniques
Possesses strong skills in problem solving, issue follow-up, prioritization, time management and conflict resolution
Handles stressful situations will and demonstrates flexibility
Fosters a team atmosphere
Takes ownership of and responsibility for his/her actions
Excellent communication, math and organizational skills are required

Clean Tex Services supports a Drug-Free Workplace. Any offer of employment for this position will be contingent upon the candidate passing a post-offer, pre-employment drug & nicotine screen and satisfactory background investigation.

Responsibilities

See Above

Requirements

Personal Skills
Responsive
Organizational Skills

How To Apply

Apply
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