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Hospitality Management Internship - Winter 2016-2017Bookmark This
Shanty Creek Resorts
5780 Shanty Creek Rd
Posted: February 09 2016
Application Deadline: Available Year-round
Position: Full-time, Paid
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DescriptionShanty Creek Resorts is located 30 minutes northeast of Traverse City, features three distinct villages, four championship golf courses and 55 ski runs on two mountains within its 4,500 acres. The four-season destination features 450 rooms, a spa and fitness center, a wide variety of dining and entertainment options and 36,000 square feet of event and meeting space. As an intern you will not only be able to enjoy this beautiful area, but also learn about Resort Management in the process.
Assist guests of the resort by performing the following duties: greets and registers guests upon arrival and checks guests out in a speedy and correct manner, while providing outstanding guest service. Gives guests direction and should have complete knowledge of the resort and surrounding area. Assists with management of the operations of the front desk and bell staff to maintain the high service standards of Shanty Creek Resorts. Responsible for the smooth operation of the front office regarding guest relations. Coordinates front office activities and resolves problems arising from guest complaints, reservation and room assignment activities, and unique requests and inquiries. Responsible for maintaining and enforcing all resort billing/accounting controls.
3 to 6 months of customer service experience is preferred, training provided.
Must be enrolled in college coursework related to Hospitality.
• Must possess a valid driver’s license.