Responsibilities
KPI Auditing: Gather data and perform basic analysis on Key Performance Indicators (metrics) for multiple teams and processes. Assist in implementing and analyzing temporary process metrics for process and performance improvement opportunities.Through these activities the student will learn basic Lean and process measurement skills, basic data analytics, and how to use that information to develop improvement opportunities. Mistakeproofing: Identify an execute on basic mistakeproofing improvements such as automation or standardization of documentation.
Qualifications
Specific skills will be taught as per Lean and Green Belt improvement concepts. Project Delivery Assistance: Assist Project Managers on completing basic project delivery documentation per methodology standards. Students will job shadow this role and be exposed to learn basic Project Management skills, agenda setting, meeting control, and delivery process documentation such as using a Risk Matrix to identify problems and potential solutions. Process Mapping: Map and document key processes related to existing procedures and/or customer experience. Priority will be on processes monitored by regulatory controls.Students will learn basic Microsoft Visio skills as well as how to map processes using Swim Lane Diagrams.The students will be exposed to and gain understanding of basic credit card and transactional processing, applicable regulations, and viewing business operations through a customer experience lens.
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday-Friday 8:00AM-5:00PM
Equal Employment Opportunity
It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state and/or local laws.