IT Helpdesk Intern

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The Recording Academy
3030 Olympic Blvd.
Santa Monica, CA
Application Deadline: Available Year-round
Position: Part-time, Unpaid (College Credit Required)

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Description

Celebrating music through the GRAMMY Awards for more than 50 years, The Recording Academy continues its rich legacy and ongoing growth as the premier outlet for honoring achievements in the recording arts and supporting the music community. The GRAMMYs are the only peer-presented award to honor artistic achievement, technical proficiency and overall excellence in the recording industry, without regard to album sales or chart position. As we move ahead in an ever-changing music environment, The Recording Academy looks forward to the new opportunities of a growing organization. Over the last decade particularly, The Academy has expanded its goals from the important work of recognizing the best in music through the GRAMMY Awards to establishing itself as the preeminent arts advocacy and outreach organization in the country. The Academy's mission statement is simple, but represents the heart and soul of the organization's efforts: to positively impact the lives of musicians, industry members and our society at large. The Academy can be proud of its accomplishments on behalf of its constituency. Through the efforts of the volunteer leadership and the capable professional staff, the music community, music lovers and inheritors of America's great cultural legacy are reaping the benefit.

Responsibilities

Essential Duties and Responsibilities:
Shadow Helpdesk analysts, provide light helpdesk support
Inventory audit (Both Server and Client workstations)
Organize network documentations, diagrams, ensure everything is up to date in case of a disaster
Check daily backups
Send and receive shipments to remote offices and personnel
Digital asset management

Qualifications:
Strong PC troubleshooting skills
Good communication skills both oral/written
Strong customer service aptitude
Enjoys learning new skills
Familiarity with Windows 2008/2012, Windows 7/8, Windows XP *32/64 bit OS
TCP/IP networking (addressing, routing, etc)
Strong organizational skills
High attention to detail

Education/Experience:
IT support experience
School credit is a requirement

Supervisory Responsibilities:
This job has no direct supervisory responsibilities; however, candidate is expected to demonstrative excellent leadership qualities.

Work Environment:
Business casual

Physical Demands:
Must be able to occasionally lift up to 25 lbs

Requirements

Position Summary:
The Recording Academy IT Internship program offers students the opportunity to combine work experience and professional development with formal education. This program offers you an opportunity to work in an environment where you can learn, investigate career choices, and apply your education. This candidate will assist with IT documentation and daily IT needs (Helpdesk). The chosen Desktop Support Intern candidate will be able to get hands on experience supporting users in various business groups, work with Microsoft’s latest technologies (Windows Server / Active Directory / Exchange / IT hardware troubleshoot). The Intern will also be expected to work with management and staff to come up with a project that meets school and Recording Academy requirements that reflects the candidate’s ability to learn, adapt, and integrate his/her skillsets and experiences with the needs of the Recording Academy.

How To Apply

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