IT/Computer Systems Intern

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ConvergeData
1701 N. Greenville Ave
Richardson, TX
Application Deadline: Available Year-round
Position: Full-time, Paid

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Description

New technology company looking for the right candidate that is looking for an opportunity to get in at the ground floor and grow with us. This can turn into a full time position.

Responsibilities

Most importantly, support the sales team in driving Telephony business by providing technical subject matter expertise (SME) and communicating pre-sales with a passion and understanding of the technology and how it will benefit the clients’ business.
Regularly participate in sales conference calls and prospect visits.
Take the lead in discussions discovering and defining customer requirements surrounding the Telephony solution.
Tailor communications with clients to address their specific business needs.
Develop proposals that include how our experienced technical team and service options will support the customers’ specific business requirements.
Contribute to meeting revenue goals by providing timely and ongoing reports and work effort surrounding the opportunity pipeline.
Assist customers with questions regarding specific technologies surrounding ShoreTel and Cisco product lines, as well as other product lines.
Assist with developing enhanced system configurations and custom implementations as well as troubleshoot common hardware, software and network connectivity problems in multi-platform, multi-protocol environments related to the given VoIP engagement.

Requirements


Cisco, ShoreTel and/or Avaya certifications are highly desired.
Ability to translate and communicate technical features and concepts into tangible customer business benefits. This also involves quotes and SOWs.
Must have familiarity with Telephony concepts including TDM, VoIP, Trunk Cards, Line/Station Cards, Call Processors, Voice Mail, IP Trunks, H.323, MGCP, SIP, and Media Gateways.
Must be able to diagnose and resolve telecommunications hardware and software issues, research questions using available information resources, advise user on appropriate action, take ownership of the issue and see it through to a resolution by providing hands-on remediation as required.
Strong routing and switching networking skills are highly desired.
Strong analytical skills and experience applying these skills.
Strong interpersonal skills with a focus on teamwork and ability to foster and manage relationships across internal staff and customers.
Excellent written and verbal communication skills, including the ability to properly document technical information.
Outstanding customer service skills.
Must be self-motivated and able to multi-task, organize and prioritize workload in a fast-paced environment.
Must have a proven track record of meeting deadlines along with associated deliverables.

How To Apply

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