Technical Support InternshipBookmark This
1801 S Meyers Rd
Oakbrook Terrace, IL
Description8to18 Media is a rapidly growing software startup located in Oakbrook Terrace, IL with products servicing the high school and college athletic markets. We have a small agile tech team of 12 handling engineering, operations and support for a wide variety of customers throughout the country.
We are looking for someone to work with existing customers to handle a wide variety of support, operations and technical issues (i.e. Level II support).
ResponsibilitiesAs an intern, you will be working with our support and engineering teams to help communication, diagnose & fix customer issues as well as helping with ongoing technical operations. On a day-to-day basis your tasks could range from helping a customer with remote desktop network connectivity problems, diagnosing a software bug for our engineering team to fix, to doing scheduled maintenance & communicating that to our customers.
You will also be mentored under the supervision of our technical team of developers, designers and engineers.
RequirementsThe Big Four
Ability and willingness to learn quickly.
Great troubleshooting skills.
Strong communication skills. Both oral and written.
Excellent time management.
We'd love to find someone that has touched or has experience with one or more of the following areas:
Windows Server 2003,2008,2012
Linux (Debian based distros)
C#, ASP.NET, Ruby, and PHP
Windows Active Directory
SQL Server 2000,2005,2012, PostgreSQL, MySQL
Help/Service desk system
Tier 1 or 2 user support
Amazon Web Services
Sports fan. (Can you debate the best fantasy scoring system for your favorite sport?)
Ping-pong master. (Will you be able to jump to the top of the office league?)