Helpdesk Intern (Part-Time)

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CQG
1050 17th Street, Suite 2000
Denver, CO
Posted: January 12 2016
Application Deadline: Available Year-round
Position: Part-time, Paid

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Description

Summary:

The primary objective of this position is to support the Information Technology infrastructure within CQG. This includes supporting CQG’s internal customers by resolving technical issues with their computers and network devices. This position provides support for Systems Administrator and other departments by assisting with server and network related issues. THIS POSITION WILL WORK 25 HOURS/WEEK.

About CQG:
For more than 30 years, CQG has provided the industry’s highest-performing solution for traders. Our product offers integrated trade routing, market data, and advanced technical analysis. CQG provides access to more than 40 global exchanges, and our data feed consolidates over 100 sources for futures, options, fixed income, foreign exchange, and equities data for further analysis. Visit www.cqg.com for more information.

CQG was founded in 1980, and is headquartered in Denver, Colorado, USA. We have over 450 employees in 14 offices including Chicago, Denver, Frankfurt, Glenwood Springs, London, Kiev, Moscow, New York, Samara, Sydney, Singapore, and Tokyo, Yerevan and Zelenograd. While our teams are globally distributed, the common factor is a group of intelligent and friendly professionals developing and supporting a leading-edge product.

Please apply through our career portal at http://careers.cqg.com.

Responsibilities



Responsibilities:

Build and maintain desktop and server systems
Installation of new hardware, operating systems, patches, and security changes
Troubleshoot issues with user computers, software, and network devices
Maintain user, security groups, distribution lists using Active Directory and other tools
Track and document problems and resolutions using internal tracking tools
Train internal CQG customers on new IT processes or software
Employee startup, including phone, PC, logins, tools, and training
Coordinating hardware, software, and services for internal users
Track inventory of desktops and monitors
Create purchase orders for parts and equipment as needed
Other help as needed

Requirements

Education and Experience:

Bachelor’s degree OR MCSA and 2 years of experience or
High school diploma and 4 years of experience

Knowledge, Skills and Abilities:

Good understanding of Windows operating systems and architecture
Experience with troubleshooting PCs, printers, and network issues
Excellent communication and customer service skills
Ability to work comfortably in a distributed, multi-national team
Ability to work with internal customers located in different geographical regions

How To Apply

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