NYC-Information Technology Internship

Bookmark This

Description

Get your IT feet wet in the entertainment industry. Cinedigm, located in the Flatiron district, conveniently off the NQR stop, is looking for an IT go-getter who is interested in getting practical experience in the field. The ideal intern candidate has a strong customer service orientation and some experience installing and supporting software and hardware, at the desktop.

Hours: Flexible upto 30 hours between 9a-6p, M-F. No weekends.
Time is split between support (80%) and administration (20%).

Responsibilities/Duties
• Service Desk: First point of contact and support. Service Ticket intake, escalations, monitoring, and follow up
• Install & configure software on workstations
• Install new / rebuild existing hardware and configure hardware, peripherals, services, settings, associated storage, etc., in accordance with standards and project / operational goals and requirements
• New user hardware and software setup
• Contribute to the development, documentation, and maintenance of infrastructure systems, configuration, and software standards including master system images
• Works closely with bi-coastal IT team members, learning, understanding, and assisting with day to day and project related tasks
• Product implementation support
• Other duties, as assigned

Responsibilities

• Strong interpersonal and communications skills (written and verbal), strong documentation skills
• Ability to identify and analyze and prioritize incoming requests for assistance
• Strong organizational and planning skills, troubleshooting, triage, and problem solving ability
• Ability to follow established process, analyze and recommend process improvements
• A cursory understanding of the many Operating System versions; Windows 7,10, Mac OS X, and Mobile Operating Systems
• Experience administering Microsoft Active Directory users and groups and Organizational Units (OUs) a plus
• Works well in a deadline driven environment and is able to remain focused and professional during high stress situations
• Willingness to learn new technologies, think “outside the box”, and be part of a highly motivated team of IT professionals

Requirements

• Experience with the following technologies (including but not limited to); Active Directory, Support Ticket tracking, Windows 7 (or 10), and Apple Mac OS X

Skills

Required - Windows & Mac operating systems, Service Desk, Analytic Problem Solving, Troubleshooting, Customer Service, Communicate Clearly

How To Apply

Apply
Login or Sign Up to apply.
 

Always be on the alert for potentially fraudulent job postings online - never send money to a potential employer.

Report potential scams Go to Trust and Safety Center