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IT Systems Analyst / Junior System AdministratorBookmark This
1400 N. Providence Road, Suite 408
Posted: November 20 2015
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DescriptionThis position provides a first point of contact for employees requiring support on deployed technologies (e.g.: applications, systems, computers, and peripherals).
•Answer the most commonly asked questions for defined issues and problems.
•Act as first and second line analyst for service request tickets following established protocols.
•Create, document, and escalate issues and problems in accordance with ticketing standards.
•Monitor ticket queues and provide service or escalation as necessary.
•Provide intermediate level desktop/technical support (including administering and maintaining end user accounts, password resets/unlocks, and email setup and support).
•Provide basic phone system administration (e.g.: setting up voice mail).
•Assist with the installation of application and printer software.
•Learn intermediate support of software and hardware deployed in the organization.
•Adhere to departmental policies for reporting and managing requests and change control
•Order equipment and services for branch offices and facilitate equipment moves between locations, maintaining an accurate inventory
•Maintain relationship and communication with outside vendors regarding orders and outages
•Maintain and develop internal
RequirementsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Excellent customer service, interpersonal skills and communication etiquette.
•Ability to learn and follow service standards and guidelines.
•Strong oral and written communication skills (technical and non-technical).
•Experience working in a team-oriented, collaborative environment.
•Ability to understand of the organization’s goals and objectives.
•Ability to multi-task.
•Strong attention to detail and have good organizational skills.
•Ability to work independently to document issues and bring to resolution.
•Ability to lift computer equipment (up to 50 lbs).
•Commitment to continuous personal and professional growth.
EDUCATION and/or EXPERIENCE:
Demonstrated ability and interest in technology.
•OS/Applications – MS Windows 7, Desktop – MS Office 2013, MS Exchange, Active Directory and MS Windows Server 2012
•Basic knowledge of routers, hubs, switches, and cabling.