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Intern - Help DeskCapital Metro
Tech Support Level I/II Interns NeededBookmark This
1 E. Superior St. Ste 402
Posted: April 19 2016
Application Deadline: Available Year-round
Position: 3 Full-time, Paid
Always be on the alert for potentially fraudulent job postings online - never send money to a potential employer.
DescriptionWe are a 4-year-old telecommunication’s company with a global footprint, and experiencing extremely rapid growth around the planet.
We have an immediate need for Tier I Help Desk Technicians to support our Business VoIP Customers. We’re not just looking for anyone, but someone who is passionate about technology, that has a huge appetite for technology and a great work ethic.
ResponsibilitiesApplies expertise to solve first level technical support issues for end-users of our products and services based on Microsoft Skype for Business, and Office 365.
Utilize the Knowledge Base to research, analyze, and resolve basic software, network, and hardware questions and problems received by phone, email, chat, or Dynamics CRM ticketing system.
Provide exemplary customer service to our customers.
Resolves problems or contacts more senior technical support as necessary.
If support results in new solution, provides documentation and creates a new Knowledge base Article.
Supports users by fulfilling individual requests for information and/or training in the utilization of our various Interfaces, Portals, and client applications.
Support includes but is not limited to:
Account modifications, resets, and unlocks, reconfiguration, or password resets.
Problem solving and troubleshooting issues with applications and hardware
Mobile device troubleshooting (iPhone, iPad, Blackberry, Samsung Galaxy)
Troubleshooting basic network issues with internet routing, port blocking, or call routing issues.
RequirementsLocal Chicago or Surrounding Area Candidates Only please!
Passion for Technology, and Excellence
Demonstrates Good Customer Service
Assertiveness to find and fix things
Good Work Ethic
Not afraid of working hard, and constantly learning
SkillsRequired - Work Ethic, Passionate about work, Assertiveness, Good communication skills
Preferred - Fluent Spanish