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16410 n 91st St #D-111
Posted: January 14 2015
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DescriptionHelp desk and technical support specialists provide technical assistance, support and advice to customers and other users. Technical support specialists answer technical support inquires and may run automatic diagnostics programs to resolve problems.
In addition, technical support specialists oversee the daily performance of their company’s computer systems and evaluate the usefulness of software programs. Help desk technicians field telephone calls and e-mail messages from customers who are seeking guidance on technical problems.
In responding to these requests for guidance, help desk technicians must listen carefully to the customer, ask questions to diagnose the nature of the problem, and then walk the customer through the problem-solving steps.
ResponsibilitiesTechnical support will answer incoming client and customer calls.
Technical support will troubleshoot software and hardware issue via phone.
Technical support will fully document all cases in call tracking software and escalate to appropriate queue.
RequirementsFundamental understanding of networking
Microsoft standard desktop applications including Word, Excel, PowerPoint, Exchange
Understand how computers and software can increase efficiency
Possess skills in analyzing, formulating, trouble-shooting, and synthesizing
Demonstrated experience supporting customer interactions and troubleshooting
Experience supporting proprietary software applications
Troubleshooting web browsers and security settings