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Meadows Medical Supply
Posted: September 12 2016
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DescriptionWe are an educational medical supply company seeking Associates, Bachelors, and Masters Students, to work on our Information Systems and Services. This internship offers practical work experience, an introduction to Windows desktop support and an opportunity to gain experience with the technical operations of a small business. This internship will involve challenging opportunities, real technical projects, and interaction with staff. This is a great opportunity to gain hands-on experience in the computer field.
Intern(s) will leave this position having learned how to manage a company-wide, small business network, as well as digital assets such as our e-commerce website, utilizing the skills and training received in class, at the direction of internal leadership. Weekly meetings with the CEO will contain both a feedback, and professional development aspect to ensure projects are on track, as well as aid in the exposure of interns to the professional realm.
The Information Technology Intern will provide direct technical assistance and support to Meadows Medical staff for network, hardware and software issues. Duties include installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested, providing training to staff on software and hardware use, determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance.
There is potential for this position to be managed remotely via screen capturing/sharing software, and daily meetings, in addition to open communications.
ResponsibilitiesRespond to user requests for service, troubleshoot problems and help develop solutions.
Support PC hardware components, desktop operating system software, and application software,
including Odoo and barcoding systems.
Perform minor repairs to equipment and arrange for other servicing needs.
Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors.
Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses.
Monitor backup systems and procedures to ensure data security.
Record activities, solutions and other responses to request for service.
Assist in maintaining inventory records and documentation for equipment.
Contribute to Meadows Medical technical documentation and participate in policy, procedure, and standards development.
Consult with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems.
Assist users in determining appropriate software solutions to meet needs.
Develop and provide user training for basic hardware and software use.
Provide backup technical support for network including router, firewall, and wireless access point.
Maintains open communication and positive working relationship with staff.
Perform other duties/projects as assigned.
RequirementsWe are seeking an undergraduate student who is majoring in IT with exceptional customer service skills, solid troubleshooting skills, ability to work well in a team environment, excellent oral and written communications skills and the ability to work under minimal supervision.
Experience with Windows in a technical support environment.
Experience supporting recent versions of Microsoft Office Applications, including XP, 2003 and 2010.
Possess excellent analytical skills and the ability to troubleshoot and resolve hardware and software problems.
Ability to research and understand technical documentation, and an understanding of how to apply various technical resources.
Ability to perform tasks such as operating systems and application software installations and upgrades, as well as virus protection and eradication.
Must be pursuing an undergraduate or graduate level degree in a business, communications or
computer related field
Minimum of two years of college or trade school education in a business, communications or computer related field.
A GPA of 3.0 or above.
Conducting research via internet
Ability to prioritize tasks and efficiently manage time.
Strong oral and written communications skills
Ability to respond effectively to inquiries or complaints.
Ability to develop, maintain, and promote strong internal and external relationships
Ability to define problems, collect data, establish facts, and draw valid conclusions