IT-Technical Support Level 1

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Nusource Technology Group
2222 W. Spring Creek Pkwy Suite 210
Plano, TX
Posted: June 15 2016
Application Deadline: Available Year-round
Position: 2 Part-time, Paid

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Description

NTG is experienced in delivering strategic consulting and it services to organizations of varying sizes in the US. As solution providers we utilize our expertise to drive business productivity.

NTG is located in Plano, TX
Internship would be 5 days a week (Monday-Thursday 9-5 and Friday 9-3)
It will be a great opportunity to get real world on the job training and mentoring.

Responsibilities


-Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over internet
-Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
-Gather customer's information and determine the issue by evaluating and analyzing the symptoms
-Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more
-Research required information using available resources
Follow standard processes and procedures
-Identify and escalate priority issues per client specifications
-Redirect problems to appropriate resource
-Accurately process and record call transactions using a computer and designated tracking software
-Offer alternative solutions where appropriate with the objective of retaining customers and clients
-Organize ideas and communicate oral messages appropriate to listeners and situations
-Follow up and make scheduled call backs to customers where necessary
-Stay current with system information, changes and updates

Requirements


-Proper phone etiquette
-Ability to speak and write clearly and accurately
-Knowledge of relevant software computer applications and equipment
-Knowledge of customer service principles and practices
-Effective listening skills
-Multi-tasking capabilities
Willingness to cooperate with others and work to the greater good

How To Apply

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