Tech Support Level I/II Interns Needed

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Umojo
1 E. Superior St. Ste 402
Chicago, IL
Posted: September 06 2016
Application Deadline: Available Year-round
Position: 3 Full-time, Paid

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Description

We are a 4-year-old telecommunication’s company with a global footprint, and experiencing extremely rapid growth around the planet.

We have an immediate need for Tier I Help Desk Technicians to support our Business VoIP Customers. We’re not just looking for anyone, but someone who is passionate about technology, that has a huge appetite for technology and a great work ethic.

Responsibilities

Applies expertise to solve first level technical support issues for end-users of our products and services based on Microsoft Skype for Business, and Office 365.

Utilize the Knowledge Base to research, analyze, and resolve basic software, network, and hardware questions and problems received by phone, email, chat, or Dynamics CRM ticketing system.

Provide exemplary customer service to our customers.

Resolves problems or contacts more senior technical support as necessary.

If support results in new solution, provides documentation and creates a new Knowledge base Article.

Supports users by fulfilling individual requests for information and/or training in the utilization of our various Interfaces, Portals, and client applications.

Support includes but is not limited to:

Account modifications, resets, and unlocks, reconfiguration, or password resets.

Problem solving and troubleshooting issues with applications and hardware
Mobile device troubleshooting (iPhone, iPad, Blackberry, Samsung Galaxy)
Troubleshooting basic network issues with internet routing, port blocking, or call routing issues.

A big plus would be having field experience a valid driver's license and a car

Requirements

Local Chicago or Surrounding Area Candidates Only please!

Passion for Technology, and Excellence

Demonstrates Good Customer Service

Assertiveness to find and fix things

Good Work Ethic

Not afraid of working hard, and constantly learning

Skills

Required - Good communication skills, Work Ethic, Assertiveness, Passionate about work
Preferred - Fluent Spanish

How To Apply

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