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203 Gooding Ave
Posted: March 02 2015
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We are looking for A players for our -- Real Time Response Team
Customcpuview.com is a Managed Services Company.
Our company provides computer network service to small business facilities who want their networks professionally managed. Our clients come to us when they need quick access to qualified support, backup and data recovery management, downtime eliminated and unlimited proactive support.
Possess the technical skills required in end user systems, servers and networks.
Maintain low numbers in ticket queues
Answer clients live and provide fast support. At a minimum deliver 100% on our SLA
Use and create KB articles for resolutions
Manage implementation, migration, and on boarding projects
Maintain a minimum 4.5 out of 5 or higher rating from client survey results
Add at least 3 innovations to the Vision system per year with minimal cost to the company and high client value
Continue to improve the monitoring system to benefit our staff and clients
Customer Service / Focus
Good Track Record
Resourcefulness / Initiative
Organization / Planning
Self-Awareness / Feedback Receptive
Great First Impression
High Energy / Drive
High Enthusiasm / Passion
To be considered for this position please apply online here http://customcpuview.com/jobs/