Field Marketing Operations Specialist (20131076)Bookmark This
DescriptionVerengo Solar is the largest residential solar specialist in the country. We market, sell and install solar photovoltaic systems, which enable homeowners to save money on their electricity bills and replace dirty electricity with clean, renewable energy. We are experiencing tremendous growth, are profitable and today have over $100 million in annual revenue with nearly 1,000 employees.
Verengo is top ranked on the Solar Power World list of Top Residential Solar Contractors in the U.S., has been named to Inc. Magazine's List of America's Fastest Growing Companies and earned an A plus rating with the Better Business Bureau. We survey all of our customers and 97 percent of them would refer us to their friends and family. The company has earned this recognition and customer satisfaction by making solar easy and affordable for its customers and delivering superior customer service. All of this, while making the planet a better place to live.
This is an exciting opportunity to join a company that is in the right place at the right time. Residential solar leasing is expected to grow by over 400% by 2016. Verengo has already demonstrated that it can scale its business rapidly while being profitable and we've achieved a leadership role in the industry. As a result, we are well-positioned to capitalize on this market opportunity.
We are headquartered in Torrance, California with a call center in Phoenix and field operations centers in California (Anaheim, Fresno, Bay Area) and New York.
The Verengo team lives by the company's Vision, Mission and Values:
Vision: Changing the way America thinks about solar
Mission: We are building the most trusted solar company in America. Its genuine, friendly and knowledgeable professionals constantly seek to understand what customers want, and deliver it
Verengo is looking for candidates who are committed to bringing the company's Values to life:
• Trust -- building trust with every interaction
• Responsibility - doing good and doing it well
• Uncompromising -- delivering what is promised
• Smart -- learning from experience and finding ways to improve
• Team -- relying on each other to succeed
• Enthusiastic -- loving what is done and having fun doing it
• Dynamic -- driving and embracing change
The Field Marketing Operations Coordinator is responsible for providing key support to the Verengo Canvass Program to aid in the execution of administrative functions and other special projects as they relate to the Canvassing program. They must be able to collaborate effectively to deliver on mutual corporate and field objectives. The Ops Coordinator will assist with day to day support functions by monitoring and maintaining the current infrastructure as needed to achieve results.
Essential Job Functions
Optimize team, process and systems to achieve maximum velocity, adaptability, precision, compliance and profitability
Establish Employer of Choice standards; thereby, making Verengo the most sought-after professional sales opportunity in the solar industry
Execute systematic plans and processes for data capture, field support function, HR coordination, data analysis and reporting, to maintain the support of the influx of Canvassers, sales leads and appointments
Ensure successful and on-going consistent communications and open dialogue with cross-functional teams including Call Center, Sales, Marketing, HR, payroll, etc.
Train Canvassers in the field (up to 2 days a week/40% of the job)
Maintain relationships with higher level Management and provide administrative assistance as needed:
To maximize use of resources
To drive impeccable execution of the support processes through continual review of processes, systems and operations
Act as the Canvass liaison inside the office
Ensure that all behaviors protect and properly represent the Verengo brand
Identify, mitigate and/or eliminate risks
Promote best practices and eliminate obstacles
Train Canvassers in the field/Assist FMS with canvassing functions
Organize and manage onsite and offsite corporate events, coordinate conference calls and meetings (schedule, send invites, design agenda, secure conference room, arrange media, assemble supplies / materials, order / arrange for food and beverages)
Manage a wide variety of projects including but not limited to:
Coordinate special event schedules, payment, materials and logistics
Arrange travel plans and itineraries
Review and approve expense reports in accordance with the Canvass Expense Reimbursement Guidelines
Canvass Roster Management
Distribute Revenue Sheets
Place orders with Marketing for all marketing collateral.
Document processes and procedures as they are created or revised
Audit people, process and systems to ensure a high level of quality throughout the function
Verengo Solar is an Equal Opportunity Employer. Submitting a resume online at a job site could cause valuable screening information to be missed.
Please apply directly at:
Efficiency. Able to produce significant output with minimal wasted effort.
Organization and planning. Plans, organizes, schedules, and budgets in an efficient, productive manner. Focuses on key priorities.
Attention to detail. Does not let important details slip through the cracks or derail a project.
Persistence. Demonstrates tenacity and willingness to go the distance to get something done.
Proactivity. Acts without being told what to do. Brings new ideas to the company.
Flexibility/adaptability. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
Work ethic. Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.
Teamwork. Reaches out to peers and cooperates with supervisors to establish and overall collaborative working relationship
Aggressiveness. Moves quickly and takes a forceful stand without being overly abrasive.
Follow-through on commitments. Lives up to verbal and written agreements, regardless of personal cost.
Calm under pressure. Maintains stable performance when under heavy pressure or stress.
Enthusiasm. Exhibits passion and excitement over work. Has a can-do attitude.
High Standards. Expects personal performance and team performance to be nothing short of the best.
Persuasion. Able to convince others to pursue a course of action.
Strategic thinking/visioning.Able to see and communicate the big picture in an inspiring way. Determines opportunities and threats through comprehensive analysis of current and future trends.
Communication. Speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including e-mail.
Honesty/Integrity. Does not cut corners ethically. Earns trust and maintains confidences. Does what is right, not just what is politically expedient. Speaks plainly and truthfully.
Preference given to candidates with:
Operations experience including functions related to field team support, reporting, finance and HR/payroll
Service-based industry experience and/or Marketing Agency experience
Proven success and track record of:
Meeting deadlines and delivering quality communication
Creating delightful customer and employee experiences
Ongoing process improvement
Bachelor’s Degree preferred
Minimum 2 years of experience in administrative, order management or customer support
MUST have direct experience in supporting Field Marketing or Event Marketing as an Administrative Assistant or Coordinator
MUST have direct experience working for multiple managers or for multiple divisions
MUST have direct experience juggling multiple projects simultaneously
MUST have strong experience with Reporting in MS Excel and MS Office Suite (PowerPoint, Outlook, Word)