Customer Experience Intern for Tech StartupBookmark This
1133 15th ST NW
Posted: October 05 2015
Always be on the alert for potentially fraudulent job postings online - never send money to a potential employer.
DescriptionRoad Warrior is seeking a passionate, marketing-saavy intern to manage and improve the user experience and grow our online presence. You will help track and manage customer feedback through reviews and incoming emails, write blog articles to address common user questions and highlight new features, and communicate directly with users through email and phone. Through this experience, you will help provide ideas as we build our growing user base.
Road Warrior is one of the top grossing transportation apps for Andriod and recently launched on iOS. Join us as we move this successful technology to an enterprise model for large businesses.
This is a flexible position that will start this fall and continue for the Spring Semester. The Founder works out of 1776 (http://www.1776.vc/) in Washington DC and the intern has the option to work there and participate in DC's vibrant tech community. Please visit our website at www.roadwarriorllc.com
In your application, please highlight any relevant work experience or interest in marketing, writing or customer service/interacting with customers. If you have a blog or a social media presence, please share it with us.
ResponsibilitiesCustomer Experience Management:
Respond to customer requests and issues via email and occasionally phone.
Develop/Write new help blog articles for users.
Track customers email and reviews on particular topics.
Review existing requests to suggest product improvements.
Manage Facebook and Twitter page.
Write case studies and content for Road Warrior's blog - http://ablog.roadwarriorllc.com.
Produce video for App Store.
RequirementsSuperb written communication skills.
Loves interacting with customers.
Demonstrated excellence in social media platforms.
Passion for technology and the world of mobile apps.
Willing to become an expert in our App.
Able to work independently.
Loves to bring creative ideas to the table.