Customer Experience Intern for Tech Startup

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Road Warrior
1133 15th ST NW
Washington, DC
Posted: October 05 2015
Application Deadline: Available Year-round
Position: Part-time, Paid

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Description

Road Warrior is seeking a passionate, marketing-saavy intern to manage and improve the user experience and grow our online presence. You will help track and manage customer feedback through reviews and incoming emails, write blog articles to address common user questions and highlight new features, and communicate directly with users through email and phone. Through this experience, you will help provide ideas as we build our growing user base.

Road Warrior is one of the top grossing transportation apps for Andriod and recently launched on iOS. Join us as we move this successful technology to an enterprise model for large businesses.

This is a flexible position that will start this fall and continue for the Spring Semester. The Founder works out of 1776 (http://www.1776.vc/) in Washington DC and the intern has the option to work there and participate in DC's vibrant tech community. Please visit our website at www.roadwarriorllc.com

In your application, please highlight any relevant work experience or interest in marketing, writing or customer service/interacting with customers. If you have a blog or a social media presence, please share it with us.

Responsibilities

Customer Experience Management:

Respond to customer requests and issues via email and occasionally phone.
Develop/Write new help blog articles for users.
Track customers email and reviews on particular topics.
Review existing requests to suggest product improvements.

Marketing Activities:

Manage Facebook and Twitter page.
Write case studies and content for Road Warrior's blog - http://ablog.roadwarriorllc.com.
Produce video for App Store.


Requirements

Superb written communication skills.
Loves interacting with customers.
Demonstrated excellence in social media platforms.
Passion for technology and the world of mobile apps.
Willing to become an expert in our App.
Able to work independently.
Loves to bring creative ideas to the table.

Skills

Required - B2C marketing, B2B Marketing, Social Media Communications, Article Writing, English grammar, Articulate Communicator

How To Apply

Apply
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