Gaming Community Intern

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SNK
1451 Grant Road
Mountain View, CA
Posted: November 14 2015
Application Deadline: Available Year-round
Position: 3 Full-time, Unpaid

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Description

SNK is a global digital marketing pioneer with expertise in Chinese and U.S. gaming markets. We integrated traditional PR with new digital marketing and offer our clients full suite of marketing solution including media buy, market analysis and social and content marketing. We partner with 200+ world-class brands including Tencent, Supercell and EA. Founded in 2006, acquired by BlueFocus Communication Group in 2011, we have achieved the highest level of performance and efficiency for our clients and partners. Our revenue in 2014 topped $300 million (2 billion RMB) BlueFocus is the No.1 marketing communication firm in APAC and No.19 worldwide, with $980M revenue in 2014. It is a public company with market cap $5.5 billion.

SNK is looking for a Gaming Community Intern that is responsible for the day-to-day operations of the community, including generating engagement content to increase player retention and satisfaction. Externally, the Community Intern will communicate directly with players in-game, maintain a visible presence in game-related venues, and assist the customer support team in resolving community-related issues. Internally, the Community Intern will report player feedback, advocate for player suggestions, and compile community-related metric reports to share with team leads.

Responsibilities

Communication with players directly, building strong relationships, and maintaining an external presence throughout social media and in-game channels

Fostering a user-friendly environment on community message boards

Enforcement of the official website rules and guidelines

Writing, reviewing, and coordinating blog content and internal messaging

Improving and managing forums and world chat, including topic and message creation, and appointing and managing moderators

Ensuring the community team and players stay informed of company goals and activities

Advocating internally to ensure development is informed of player needs

Assisting design and customer support teams as needed

Tracking player issues and discussion patterns via the forums and other social media

Compiling and distributing community-related metric reports

Defining and maintaining community strategy, including methods of engagement, content creation, moderation policies, website features, and event planning

Creating new opportunities to engage our users that promote conversion, recurring payments, and increase retention and product loyalty

Additional duties as necessary

Requirements

You must be a gamer!!!

Community Management or comparable experience (gaming preferred)

A gaming background (we love gamers)

Fluency in spoken and written English

Excellent oral and written communication skills

Good logical, organizational, and analytical skills

Capability of handling pressure and multiple tasks at one time

Ability to communicate and coordinate with team members, both in-office and remote

Technical knowledge of online community platforms, systems, and software

Firm understanding of popular social networking trends, digital media best practices, and techniques for building/fostering a community

Ability to recognize what players want and what improvements that would benefit them

Strong customer service ethics, demonstrated initiative, and a positive disposition

Ability to work with minimal supervision

Adaptability in a dynamic “start-up” environment without losing focus

Ability to communicate clearly, concisely, and enthusiastically to individuals and groups

Self-motivation and a great sense of humor

Skills

Required - Casual Games, Computer Games, Console Games, Gaming, Gaming Industry

How To Apply

Apply
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