Client Support Team Member

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IRBNet
One Broadway
Cambridge, MA
Posted: December 15 2014
Application Deadline: Available Year-round
Position: 2 Full-time, Paid

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Description

Are you looking to work for a small, yet dynamic IT company that is focused on making a difference in society? Are you seeking a potentially fulltime opportunity to where you will be a valuable member of the team? If so, consider working for our corporate partners, IRBNet as a Support Team Member.
IRBNet is an industry leader in software solutions focused on assisting the research & regulatory community improve the protection of human subject research in accordance with federal guidelines. Our company has a global impact!

We are seeking a professionally minded college graduate to join our team as a paid intern, with a mutual goal of earning a fulltime position within the company.

Summary of Position: Our Support Team Member will be part of the team. You will be responsible to assist our clients enroll and launch new hospital and university members on our easy-to-use web software system. You will also assist the clients by providing training and customer support, as necessary. Other primary responsibilities and activities will include office administration, marketing, support conference exhibitions, client communication, and new member business development. This is a great opportunity for the right candidate.

Requirements


Successful team members exhibit these competencies/characteristics:
•Exhibits strong customer service-oriented behavior
•Tech-Savvy. Demonstrated ability and comfort with learning software
•Displays self-confident and professional
•Has good business habits and organizational skills
•Structured thinking and creative problem solving
•Ability to juggle multiple tasks
•Self-motivated and responsible
•Ability to work independently and on small teams
•Ability to effectively communicate and coach people from a wide variance of age groups and ethnic, educational, and socioeconomic backgrounds.

Preferred Characteristics:
•Sales and/or customer service experience in a technical industry is highly desired
•Project management experience is welcome
•IRB or other research compliance administration experience

Qualifications:
Bachelor’s degree required. Must possess strong verbal and written communication skills and be a pro-active team player.

How To Apply

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