Tax Season InternBookmark This
United Way of Central MD
100 South Charles St
DescriptionUnited Way of Central Maryland (U W C M) seeks to mobilize the community to improve people's lives. One of many projects managed by U W C M is the 2-1-1 Information and referral helpline which provides health and human service referrals to citizens of the Baltimore Metro area. This internship is a non-paid weekday, daytime business hours position in Baltimore City, Inner harbor. Student Intern Volunteers hours are flexible between 9am - 5pm Monday - Friday
This is a valuable learning experience with a dedicated supervisor to help guide you throughout your time with us. Interns and volunteers make a major contribution to United Way community action efforts.
Interns would have the opportunity to learn about community resources in the Central Maryland area, particularly the Baltimore Cash Campaign.
Responsibilities• Shadowing and assisting the staff Volunteer Coordinator during 2-1-1 MD Helpline Jan/Feb/March tax season.
Complete the tax appointment scheduling training successfully.
Answering calls during extremely busy season and assisting callers with appropriate appointments.
Enter all information correctly in specialized databases.
• Assisting with community resource updates, and quality survey follow-ups via phone
• Assisting with orientation and training of incoming volunteers
RequirementsThe successful candidate will possess a friendly, outgoing, positive and professional demeanor; will be able to work independently and flexibly, but will enjoy the collaborative opportunities that exist within a team environment.
Candidates schedule, while flexible, must be consistent and committed to completion of assignment.
• Candidate should be highly proficient in basic computer programs (Word, Outlook, Excel,) and be able to learn to work in various database systems with an attention to detail.
• Excellent communication skills are essential as this position requires a high level of comfort in communicating with diverse populations by phone. Must be willing to ask questions and look for guidance when needed.
Complete training is provided.
Minimum 3 month commitment. (January/February/March) Monday - Friday, 9-5 times available. Flexible schedules.
Location: Downtown Inner Harbor Baltimore, Maryland