Follow Up Specialist Intern

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Connections

Description

211 OC, a nonprofit 501(c)(3) organization, offers a comprehensive information and referral system linking Orange County residents to community health and human services and support. We connect hundreds of people every day to shelters, free food, low cost counseling, subsidized child care, employment services, and a wide range of services vital to individual and family self-sufficiency. We maintain a list of the nonprofit and government agencies offering help to people in our community, and through our helpline help people find the services they need. We intervene in crises (domestic violence and suicide), advocate on behalf of clients who are having trouble communicating on their own behalf, and give people hope that help is available to them. People seeking assistance can dial 2-1-1 (toll-free) 24 hours-a-day and be connected to trained Information and Referral Specialists. Our service is available in over 150 languages.

Follow Up Specialist Interns directly impact the lives of thousands of people who call 211 for help. They gain valuable knowledge of local nonprofit and government services and of the process by which the members of our community can access those services. Volunteers are trained to follow up with helpline callers to make sure they received the help they requested. This is done through 1) assessment and listening, 2) building rapport, 3) navigating the 211 OC comprehensive list of community services, 4) intervene in crises, and 5) work with the clients to identify alternatives when the needed resources are scarce. Volunteering for 211 OC is an ideal opportunity for anyone who wants to empower members of our community through knowledge and resources. We need compassionate and caring individuals interested in making a difference in our community!

Responsibilities

-Needs assessments
-Referral services
-Intake
-Crisis Intervention
-Advocacy on behalf of clients who cannot access services

Requirements

-Passion for helping people in need!
-Patience for speaking with people who are under stress
-Comfort with using a computer (typing, checking email, searching the internet, etc.)
-Verbal and written fluency in English
-Commitment of a minimum of 100-200

How To Apply

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