Refugee Resettlement Intensive Case Manager

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Catholic Social Services of the Miami Valley
922 W. Riverview Ave.
Dayton, OH
Application Deadline: Available Year-round
Position: Part-time, Unpaid

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Catholic Social Services, a non-profit agency since 1921, provides services to help build stronger futures for individuals and families of all faiths.

Background: The Refugee Resettlement Program is the first point of contact for newly arrived refugees. With the primary goal to assist refugees attain self-sufficiency in their new community, the Resettlement Team provides support, guidance and orientation throughout the phases of resettlement. Services include securing housing, addressing medical concerns, developing life skills, assistance with job placement and linking refugees to mainstream services. The current case load primarily consists of refugees from Iraq and the East African countries of Ethiopia, Eritrea, Sudan and the Democratic Republic of Congo.


Essential Job Functions: Under the direction of the Team Leader, the Intensive Case Management Assistant:
•Participates in service planning that highlights areas of medical/mental health needs or other significant barrier to self-sufficiency, resource and referral options and action steps that will address these needs
•Facilitates appointment scheduling and accompanies refugees to medical/mental health appointments
•Facilitates communication with medical/mental health provider, pharmacist or other relevant provider to ensure refugee’s understanding of health/mental health status, medications and other key information
•Provides health care support and guidance, including education for navigating health care systems, assistance with obtaining prescriptions and orientation on using Medicaid benefits
•Conducts home visits to monitor progress; address critical follow up issues through access to emergency services; facilitates referrals to community resources
•Participates in collaborative partnerships with resettlement team, health care community service providers and ethnic communities for coordination of service delivery
•Completes case related paperwork and program statistical information


•Experience or strong desire in working with people from a variety of cultures and ethnic backgrounds.
•Currently enrolled in an undergraduate or graduate educational program related to social services, health care or international studies
•Ability to work independently and unsupervised in field settings as well as in partnership with a team
•A valid driver’s license, access to a reliable vehicle with insurance and willingness to transport refugees
•Willingness to use public transportation with clients if needed to help clients navigate community resources independently
•Effective communication, writing and time management skills
•Basic knowledge of Microsoft Word, email, and Internet.
•No religious affiliation necessary

**Good position for student with interest in mental/women/children's health

Time Commitment:
• Minimum of 15 hours per week (2 full days) for a period of at least 12 weeks (3 months)
• Available work hours: Monday through Friday, 8:30 am to 5:30 pm

How To Apply

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