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Call Specialist InternBookmark This
4315 13th Ave S
Posted: March 28 2016
DescriptionFirstLink is a non-profit organization located in the Fargo-Moorhead area. Call Specialist Interns at FirstLink provide information and referral services (for instance, an intern may assist a caller with finding resources for food assistance or mental health care), listening and support, crisis intervention, and suicide intervention on the FirstLink 2-1-1 Helpline as well as the National Suicide Prevention Lifeline. In addition, interns complete special projects based on their personal strengths and professional interests.
All necessary training is provided by FirstLink. The training will build on the knowledge and skills that students learn in Human Development and Family Science and Psychology classes. Interns complete over 60 hours of training before taking calls independently. They also attend our intensive Applied Suicide Intervention Skills Training for free.
Training for Summer Semester will begin in May. Training for Fall Semester will be in in late August.
ResponsibilitiesAnswer calls on Helpline, Call Forwarding Agency Line, and Suicide Lifeline
RequirementsMust be 18 or older
Preferred coursework in Human Services Field (Psychology, Sociology, Human Development and Family Science, Women and Gender Studies)
Empathetic, non-judgmental attitude.
SkillsRequired - Empathy, Verbal Communication, Active Listening
Preferred - Database Searching, Crisis Intervention