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Case Management SupervisorBookmark This
The HELP Center
3918 Dickerson Road
Posted: May 27 2015
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DescriptionThe mission of The HELP Center is to provide ex-offenders preemptive support to restructure their lives and achieve success within pro-social parameters through employment, supportive, counseling and educational services. An internship provides the opportunity for students to apply the knowledge they have learned in the classroom to "real world" experiences. Internships may be completed year round. Under the general direction of the Program Manager, the Case Management supervisor monitors and evaluates the Case Management program, coordinates Case Management services, and assists with case management activities which will include but are not limited to: assess household and individual client needs, determine the best plan of action to address those needs, provide counseling, facilitate access to the services and available resources necessary for self-sufficiency and housing stabilization, follow up to ensure that client referrals were completed and tracking and documenting client progress. The Case Management supervisor is also responsible for training and supervising Case Management staff and for client and systems advocacy.
ResponsibilitiesOversee the clinical and administrative operations of the community case management services;
Ensure the timely flow of case management activities to meet program goals and objectives;
Assess participant immediate needs, legal circumstances, and engagement needs to develop service plans;
Use motivational interviewing and supervise staff in use of motivational interviewing to engage and retain participants in services;
Provide regular supervision to program staff;
Complete assessments, progress notes and significant program data;
Assess risk and address recidivism risk factors
Lead daily organizational meeting and weekly team meetings as needed;
And, other duties as assigned.
RequirementsSupervisory or Managerial Experience
Ability to understand the challenges faced by special need populations in the community.
Capacity to identify client barriers to activities of daily living.
Ability to use computer to enter client’s information into case files and compile program statistics, fax machine, copier, and telephone.
Aptitude to assist client in identified barriers.
Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.
Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.