Community Outreach- Resource Navigator / Benefit Enrollment Counselor

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Hood Connections, LLC
Various Locations
Cleveland, OH
Posted: November 30 2015
Application Deadline: Available Year-round
Position: 15 Part-time, Unpaid

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Description

Community based organization specializing in providing resident accessibility to community resources and benefits is currently in need of interns to assist with our Community Resource Navigation Program. Training provided (online) for Navigators that will assist community members in obtaining resource, program, and benefit information. Certifications received from training can be beneficial in other employment positions. Scheduling is flexible and reliable transportation is suggested (car, public transportation, etc) . Some phone Navigator positions will also be available to handle incoming resident calls.

Responsibilities

Outreach Community Resource Navigators
- Regularly contribute to organization's community resource database
- Provide resource navigation services (using our database and other online sources) and public benefit enrollment at program locations
- Attend community events and promote navigation program
- Manage and submit accurate encounter reports
Virtual Community Resource Navigators

Requirements

- Ability to conduct online web searches
- Computer navigation skills (on and offline)
- Customer service skills
- A "helpful" and "positive" attitude
- Personal laptop, tablet, or ipad
- Ability to work independently and reach program goals
-Data entry and research skills
- Professional phone and email etiquette

Skills

Required - Customer Service, Community Outreach, Online Data Entry

How To Apply

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