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Small Claims Diversion Mediation Program InternBookmark This
New York Peace Institute
111 John Street Suite 600
New York, NY
Posted: January 14 2016
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DescriptionWho we are:
The New York Peace Institute is a non-profit and court-annexed Community Dispute Resolution Center (CDRC) with locations in lower Manhattan and downtown Brooklyn. We have been in existence for over 30 years, formerly known as the Safe Horizon Mediation Program, and are funded by the NYS Office of Court Administration and the Criminal Justice Coordinator’s Office. We offer free mediation and restorative justice services as well as fee-based training in dispute resolution processes.
The Small Claims Diversion Mediation Program exposes interns to a range of cases, including breaches of contract, noise complaints, real and personal property violations, rules and regulations disputes, withheld security deposits, and violations of town or city ordinances. Interns will also have the opportunity to learn more about our other services, including Criminal Court, Special Education, Family and School-based mediation programs as well as Lemon Law Arbitration.
Interns use their mediation skills of active listening, reflection, and reframing on the phone with clients. They will also have the opportunity to observe mediations, debrief with our vast and diverse group of mediators, experience the dynamics of the Brooklyn Civil and Small Claims Court, and attend various presentations and conferences. Our interns’ work is key to the success of our organization and our interns receive experience separate from the conventional legal setting.
We depend on our interns to maintain extensive contact with our clients – explaining our mediation services, listening to their concerns, mailing out notices of hearings, and delivering stipulations of settlements to the court. Our interns update our client database, help maintain the court cases (filing, organizing), and support our mediation staff.
ResponsibilitiesCold call potential clients to explain mediation process by using Small Claims Court docket.
Keep up to date with open cases.
Listening to clients concerns.
Confirming and following up with cases scheduled.
Updating client database.
Help maintain the court cases (filing, organizing).
Support the mediation staff, as necessary.
RequirementsWe are looking for independent individuals with strong phone communication skills (who are comfortable making cold calls), who have an understanding of (or willingness to learn) office administration and database management as well as an open mind, a great attitude, and ability to multi-task. Reliability is essential and, because we’re a mediation center, we deal with A LOT of sensitive issues, so you must be able to deal with difficult situations, constructive criticism, and intense personalities.
We require a minimum of 15 hours/week for at least 3 months, but we love interns who are able to make full-time or long-term commitments! And, to serve our diverse population, we encourage applicants who are fluent in other languages (particularly Spanish)! This position is unpaid, but academic credits are available.
If you’re interested in joining our team, please send your resume and cover letter to:
Manish Mathur, Manhattan Civil Courts Program Assistant, email@example.com
Please CC in the email:
Annie Noula, Program Manager, Manhattan Civil Court and Parent Pledge, firstname.lastname@example.org