6558 Technical Support Analyst - VABookmark This
Consultant Specialists, Inc
DescriptionOur direct client is in need of a Technical Support Analyst for the Ashburn, VA site. This is a 6 month contact to start.
1. MUST have experience with Unix or Windows to be considered (not looking for a network background) 2. Must have SCOM, SPLUNK, BMC BPPM 3. Must be able deal with a high level work environment 4. Must be able to work with teams globally 4. Must have good communication writing and verbal
Nice to Have's:
Experience with Prognosis, PowerShell, Perl and is a plus
100% support dealing with 2nd level support. On the phone/email Troubleshooting, writing solutions and providing assistance as needed.
This is an individual contributor role responsible for solving complex problems and taking a broad perspective to identify innovative solutions. This role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.
? Provide second level support of multiple 3rd party products (tools) used for Systems Management. These products/ tools are used by operational staff to monitor systems and services for actionable faults as well as asset inventory.
? Track issues via incident and problem resolutions related to the tools.
? Must have knowledge of UNIX and Windows OS and be able to proficiently get around in one or both if possible.
? Working knowledge of Remedy Software, Splunk, Scom, & BPPM.
? Compose clear documentation and reports, assess Operational impacts, provide estimates, ensure operational acceptance, develop and improve support processes and solutions and be involved in projects to supply applications with solutions to their issues.
? Nice to haves would be knowledge in Netcool, powershell, Perl.
o Associates/Degree or equivalent experience; Typically requires a minimum of 3 - 5 years? experience o o Experience with maintaining highly available and highly secure systems.
o Individual should be extremely self-motivated with the ability to work independently, coordinating activities within cross-regional and cross-functional teams.
o Strong interpersonal, facilitation, with effective communication (both written and verbal) skills.
Please send updated resume to firstname.lastname@example.org.