Associate - Information System EngineerBookmark This
Charles Schwab has been a leader in financial services for over four decades, working to make investing more affordable, accessible and understandable to all. Driven by our purpose to champion every client’s goals with passion and integrity, we’re committed to providing an environment that respects and appreciates the diversity of our employees, our clients, and the communities we serve. Our goal, as seen through clients' eyes, is that Schwab continuously improves on being a premier financial service provider through best in class service, technology, products, people and advice.
The purpose of this position is to fulfill support of the optionsXpress platform during 2nd shift hours.
Brief Description of Role:
The 2nd Shift Web Support Specialist (Sun to Th; 1:45 p.m. – 10:45 p.m.) will be responsible for supporting a mission critical Windows 2003/2008/2012 Web Platform that includes 500 physical and 800 virtual servers. In this role, the Web Support Specialist monitors, maintains, and troubleshoots a custom built trading application, reacting to monitors, alerts, and pages to ensure corrective action is taken and instructions are followed when necessary.
The Web Support Specialist will also investigate and resolve Help Desk trouble ticket issues involving releasing code, answer overnight support calls from the trading department as well as external business units. Perform server hardware upgrades as needed, install/patch/reboot Windows 2003/2008/2012 servers, and investigate Windows event logs.
This candidate will work alone about 60% of the time and must be able to work with little supervision, escalating issues to on-call engineers when necessary.
• Microsoft Windows Server
• Basic understanding of web server administration
• Basic understanding of TCP/IP and associated protocols such as DNS, DHCP, SMTP, HTTP, FTP and SNMP.
• Working knowledge of Active Directory, Microsoft Outlook, and all web browser flavors
• Technical Bachelor’s degree preferred
• Excellent written and verbal communication skills
• Financial industry experience is a plus
Relocation Offered?: No
Work Schedule: Days
Languages: English - spoken
Current Licenses / Certifications: None
Relevant Work Experience: IT-Other Specialty Engineering-less than 2 yrs
Position Located In: IL - Chicago
Job Type: Full Time
Activation Date: Friday, November 15, 2013
Expiration Date: Saturday, March 1, 2014