Associate Student CoordinatorBookmark This
160 Continental Avenue
DescriptionAcademic Partenrships, partners with universities to convert their traditional degree programs into an online format, recruit qualified students and support enrolled students through graduation. AP’s unique international marketing network vastly expands the reach of its partner institutions and gives them access to outstanding international talent. In the United States, AP believes in the intent of the Morrill Act, which Abraham Lincoln signed into law 150 years ago, launching the growth of America’s public university system by establishing “at least one College in every state upon sure and perpetual foundation, accessible to all, but especially to the sons of toil.” AP wants to help ensure that rising tuition rates and a slash in government subsidies do not put in jeopardy the realization of the Morrill Act just when technology makes its full attainment possible.
•Customer Service experience.
•Experience working in a call center environment a plus
•Heavy outbound calls experience
•Knowledge of customer service principles and practices.
•Excellent verbal and written communication, ability to develop professional rapport over the phone and email.
•Familiarity with MS Office, specifically Word and Excel, comfortable using a computer for data entry.
•High School Diploma or GED
•The Associate Student Coordinator calls students for our partner universities.
•Key Performance Indicator (KPI): 250 minimum calls per 5 hour shift.
•Transfer all live phone calls to the Student Coordinators.
•Must maintain a professional telephone demeanor.
•Use technology and established business processes to work effectively and efficiently.
•Provide positive and timely customer support for course registrations, payment deadlines, and overall student satisfaction
•Maintain knowledge and ethics reflective of FERPA regulations in higher education.