BMC Remedy Support AnalystBookmark This
St. Louis, MO
DescriptionBMC Remedy Support Analyst
Candidate will perform day to day user support and light administration activities required for the continued operation of the Remedy platform. Candidate is not responsible for design, engineering or implementation of new systems or the support of the hardware, OS and middleware platforms used by Remedy.
: Demonstrated proficiency in the use of Remedy Service Desk for Incident, Problem, Change and Work Order management.
: Experience in providing guidance to end users on how best to utilize the Remedy tool to perform service management process. (ex. Incident, Problem, Change and Configuration Management)
: Experience working with Level 2 teams to resolve process or tool issues and recommend improvements.
: Experience providing Level 1 user support for Remedy Service Desk.
: Experience administering ITSM functionality within the BMC Remedy tool suite.
: Experience with other aspects of the BMC Remedy Tool Suite including:
o Atrium CMDB
o Asset Management
o Service Request Management
: ITIL V3 foundation certification.
: Proficiency in the use of SharePoint and Microsoft Office.