Business AnalystBookmark This
1825 Swift Ave.
North Kansas City, MO
Assist with maintaining and enhancing the functionality of the store POS system. This includes working with other systems
that support the functionality of the POS such as web order fulfillment, credit and debit transactions, and bank and system
interfaces. The incumbent should learn to understand and balance the needs of the departments, the connectivity of business
systems and processes, and the viability of technical solutions, while always keeping the customer experience in mind.
Primary accountabilities include:
1 Work with team to determine priorities for store systems modifications to ensure modifications with the greatest
business impact are completed.
2 Assist team in collaborating with stakeholders to gather requirements information for store systems functionality
modifications, research potential solutions and recommend a compromise that best meets the needs of the company.
3 Work on modifications and enhancements to ensure they are completed on time and within established guidelines. This
includes writing specifications for small to medium modifications, creating test scripts and plans, testing modifications,
coordinating and scheduling updates, communicating changes and resolving issues.
4 Create training documentation for piloting new releases. Work with training department to proofread training and
operational procedures materials to enable associates to use functionality of store systems.
5 Provide first and second level assistance for store system issues. Provide back-up and on-call coverage for Help Desk as