Clerical Associate IIBookmark This
Sears Logistics Services, Inc.
DescriptionSears, Roebuck and Co., a member of the Sears Holdings Corporation (NASDAQ: SHLD) family of companies, is a leading broadline retailer providing merchandise and related services. Sears, Roebuck offers its wide range of home merchandise, apparel and automotive products and services through more than 2,700 Sears-branded and affiliated stores in the United States and Canada, which includes over 890 full-line and more than 1,350 specialty stores in the U.S. Sears, Roebuck also offers a variety of merchandise and services through sears.com, landsend.com, and specialty catalogs. Sears, Roebuck offers consumers leading proprietary brands including Kenmore, Craftsman, DieHard and Lands' End -- among the most trusted and preferred brands in the U.S. Sears, Roebuck is the 2011 ENERGY STAR® Retail Partner of the Year. The company is the nation's largest provider of home services, with more than 11 million service calls made annually.
This is a part time position.
Job Purpose: To ensure customer service and clerical inventory/4-walls support activities are conducted in accordance with ISO 9001, while working to provide efficient service to customers both internal and external. Job Responsibilities: • Perform specific inventory related processes and support related 4-walls activities • Investigate and process overages, shortages, damages, adjustments, related to production reports and other related reports and logs • Input data into DOS and other related DD channel systems • Communicate with internal and external customers any requested information • Respond to all phone requests/inquiries within designated time window • Perform required processing of customer data based inquires, both internal and external • Communicate effectively on all issues related to the daily operations within the department • Cross train as needed to learn all clerical functions • Must meet deadlines and productivity/quality standards • Assist other departments as needed • Perform miscellaneous duties as assigned
Specific Essential Functions: • Ability to read, write and speak English • Ability to solve problems • Ability to handle multiple tasks in a fast paced environment • Ability to follow directions • Able to handle stressful situations and work in a fast –paced environment • Ability to appropriate safety procedures and equipment to protect company and customer assets • Ability to work in non-air conditioned environment , where appropriate • Ability to work variable and flexible hours including overtime • Ability to read and utilize reports as needed • Ability to follow ISO 9001 process guidelines Experience/Education/Certification Requirements: • High school preferred • 1 year customer service preferred Required Job Competencies: • Open to change and the ability to effectively implement change quickly • Work well with others in a team setting to deliver high performance results • Accept responsibility for work assignments and job duties and to be held accountable for successful completion • Effective time management skills • Detail oriented and organizational skills • Initiative and sense of urgency • Convey a positive image of the company in all actions and behaviors • Value diversity
A comprehensive and competitive benefit program is designed to meet the needs of our associates and their families. Benefits eligibility depends on employment classification, location, and other variables. Benefits offered include:
- Medical and Dental Plans
- Health Care and Dependent Daycare Flexible Spending Accounts
- Short and Long-Term Disability
- Company Paid and Optional Life Insurance
- Business Travel Insurance
- Merchandise Discount
- Adoption Assistance
- Kmart Advantage Rx
- ConSern Loans for Education
- Worklife Solutions
- Voluntary Benefits
- Commuter Benefits
- Sears Holdings Corporation Associate Stock Purchase Plan
- 401(k) Savings Plan
- Vacation Time with Personal Days
- National Holidays
An Equal Employment Opportunity and Affirmative Action Employer.