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Job Description: This position will provide support for AT&T Managed Customers. The support hours will be 24x7x 365 so schedules are flexible to ensure that students can attend their classes. An understanding of basic computer operating systems such as Windows XP/7, Internet connectivity, MS Outlook Browser, and email programs is desired. Maximum work schedules will be twenty hours per week, and schedules will include evenings and weekend work (as required). Strong verbal and written communication skills are necessary since primary responsibilities will be to answer calls and document the call in a ticketing system. Work will be performed in a team environment. Candidate must be a enrolled in a 4 year College and maintain a GPA of 3.0.
Customer Call receipt - first point of contact for Customers for problem recording. Customer verification, problem validation and documentation. Ticket Management. Excellent communication skills (verbal & written English, technical & interpersonal. Excellent telephone manner, problem solving skills, & time management skills. Highly skilled in the use of PC systems and applications, and ability to work well in a team.
Desired: Customer care experience in dealing with business customers Computer Science, Communication and Business majors preferred