College Intern, Mechanical Claims

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JM Family Enterprises
St. Louis, MO
Application Deadline: No Deadline
Position: Part-time, Unpaid

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Description

Mechanical Claims Intern plays a vital role, liaising between various automotive entities and customers. The intern will have responsibility in answering inbound calls and assisting customers who have particular inquiries or questions. Position is based in St. Louis, MO. Duties and Responsibilities: •Responsible for answering customer/dealer inquiries and help file automotive based claims •Handle customer inquires that consist of determining contract coverage, referring customers to repair facilities and overall general customer service questions. •Use multiple computer programs to file claims, review policies and procedures, labor times, and file/retrieve documents. Claims are generally less than $750 and mostly consist of failures to basic automotive components (starters, alternators, water pump, gaskets, emission components, etc.) •Responsible for handling pre-paid maintenance coupons and road hazard time claims •Providing individualized customer service of high-standard professional level and Process claims with a high degree of accuracy •Building the interest of customers in the products and services offered by the organization
Requirements •Must be a current Ranken Technical College student
•Must major in Automotive Maintenance Technology or Automotive
Collision Repair Degree programs
•Automotive experience a plus
•Must be able to communicate effectively with the ability to provide
excellent customer service to customers
•Must be proficient on computers and windows based programs and
have good typing skills
•Ability to work through and manage difficult customer situations
•Must be willing to work up to 31 hours per week

How To Apply

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