Customer Relations ManagerBookmark This
Lady University, LLC
1192 Huff Road NW
Internship Type: Virtual
Application Deadline: Available Year-round
Position: 2 Part-time, Unpaid
DescriptionThe position is set to assist with establishing a personable relationship with our members. The primary responsibility of the Customer Relationship Manager is to ensure all Lady University’s members and clients have a pleasant and welcoming experience. This person needs to possess a passion for customer service, be knowledgeable about the company and accommodate and cater to client specific needs, enquiries and requests. This person is always polite, flexible and accommodating. The most important skill needed in order to be a Customer Relationship Manager (CRM) is communication. The person interacts with clients either by e-mail, telephone or in-person and needs to be adaptable and an efficient self-starter with strong attention to detail. A large aspect of communication is the ability to listen and evaluate. In addition, he or she is familiar with local businesses, venues and special events and listens to the requests made by clients, offering solutions or recommendations tailored to their needs.
The mission of Lady University is to build character, confidence, and culture through empowering young girls (age 8-17, grades 3rd to 11th) and women to be leaders, visionaries, and high-achievers. We are also a networking organization for women building leadership, entrepreneurial spirit, lifestyle development and womanhood.
We believe that the media is taking over the authentic morals of young ladies.
We believe in supporting young ladies by creating opportunities.
We believe we can change the world by educating young girls to be young ladies and EMPOWERING and EDUCATING them.
Responsibilities- Greet clients, business associates, and guest in a welcoming and professional manner, by name if capable.
- Implement communication strategies to build membership relationships.
- Contact customers and members to gather market research.
- Administering surveys
- Keeping accurate records of discussions or correspondence with members.
- Developing feedback or complaints procedures for members use (mentoring pairing).
- Providing help and advice to members.
- Handling customer service with sales including complaints.
- Communicating courteously with customers and members by telephone, email, letter and face to face.
- Complete admissions paperwork.
RequirementsStrong communication and problem solving skills required; Must have working knowledge of computer keyboard and ability to navigate the internet; Ability to multitask in a fast paced environment; Customer Service experience strongly preferred.
Interns will receive a stipend.