Customer Service RepresentativeBookmark This
DescriptionAnswer inquiries by clarifying desired information; researching, locating, and providing information. Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
ResponsibilitiesFulfill requests by clarifying desired information; completing transactions; forwarding requests. Sell additional services by recognizing opportunities to up-sell accounts; explaining new features. Maintain call center database by entering information.
RequirementsBilingual (Spanish/English), Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking
Also, must have own computer and reliable internet access as this position is remote.