Customer Service Representative (Personal Lines) Full-TimeBookmark This
Reliance Business Solutions, Inc.
3300 S. Gessner Rd. Suite 176 Houston, TX. 77063
DescriptionThe Personal Lines CSR performs the essential functions of the position, which include supporting the service needs of clients. Specific service responsibilities are assigned. Marketing activity is required in this position. Meets sales, service, and quality standards adopted by the agency.
For Interview send a Resume at: email@example.com
ResponsibilitiesPRIMARY RESPONSIBILITIES AND DUTIES
? Pre-qualifies and analyzes prospects’ personal lines coverage needs. Recommends coverage’s and prepares rating quotes and proposals to sell new accounts.
? Actively solicits increases in coverage or rounding out accounts through sales to clients at every service contract.
? Recommends excess and surplus coverage’s, as needed to meet client insurance needs. Educates clients as to coverage limitation and documents on the system.
? Completes applications for insurance and has insured sign them. Submits to eligible and appropriate carries, and follows up to ensure timely receipt of policies or quotations.
? Actively seeks referrals from current client base to solicit for new business prospects; follows up to generate new business using prospect data base and system.
? Actively refers clients to Life Benefits and Commercial Lines department for solicitation of new business.
? At each service contract, reviews current client coverages and recommends changes in coverage and in markets, as needed to ensure high quality coverage.
? Processes renewals and remarkets, as needed.
? Assists clients with making coverage changes and completes all service requests for clients.
? Informs clients of policy changes, exclusions of coverage and insurance coverage needs. Explains coverage’s and exclusions to clients. Uses every service contract as opportunity to review and market appropriate coverage.
? Handles direct-billed “walk-in” payments. Verifies coverage status processes, as appropriate. Provides receipt, or directs receptionist to handle.
? Generates documents and produces correspondence to satisfy client service requests or to provide automated information, as needed by client.
? Prepares summaries of insurance, schedules and proposals, using computerized system.
? Assists clients in submitting first reports of claims. Obtains adjustors or visits from agency staff, facilitates prompt response from company staff and follow up on claims status to keep insured’s informed and to work toward settlement of claims.
? Maintains orderly electronic files and information, following agency standards.
? Verifies accuracy and coverage adequacy of policies. Requests changes to correct errors and follows up.
? Surveys insured’s’ loss exposures and recommends coverage at every service opportunity.
? Processes incoming mail requests and responds promptly and appropriately.
? Works with manager to schedule and plan visits to clients.
? Verifies accuracy of all direct bill cancellation notices, and take appropriate action.
? Implements agency credit and collection policy in regard to agency-billed personal lines clients.
RequirementsKNOWLEDGE, SKILLS, AND ABILITIES:
? College education or equivalent insurance experience.
? Ability to communicate orally and in writing with others to explain complex issues, receives and interprets complex information, and responds appropriately.
? Ability to understand written and oral communication, and interpret abstract information.
? Property, Casualty, Life and Health License.
? Full knowledge of insurance products and usages.
? Adequate knowledge of rating procedures, coverage’s, and industry operations to effectively manage, maintain, and underwrite assigned client and prospect lists.
? Full knowledge of insurance markets and reference to markets.
? Ability to carry out complex tasks with concrete and abstract variables.
? Ability to add, subtract, multiply and divide whole numbers, and to accurately perform simple calculations involving decimals and fractions.
? Ability to utilize computer programs and understand functionality.
? Ability to perform 70% sedentary work, exerting up to 10 lbs of force occasionally, and exert negligible force frequently or constantly to move objects, including the body. May be asked to exert up to 20 lbs of force periodically, as needed.
? Field of vision must be adequate to observe up and down or right to left while eyes are fixed on a given point.
? Ability to process written and other materials visually.
? Physical efforts required include fingering, repetitive small motor activities, grasping, verbally communicating detailed and important information to others quickly and accurately, stooping, reaching, standing, lifting light objects under 10 lbs frequently, and climbing occasionally.
? Requires ability to receive detailed information through oral communication, perceiving the natures of sounds with no less than a 40 dB loss at 500 Hz,100 Hz, and 2000 Hz without correction.