DHS Eligibilty Specialist Intern

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State of Michigan Kent County DHS
121 Franklin Street SE
Grand Rapids, MI
Application Deadline: Available Year-round
Position: Part-time, Unpaid

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Description

Department of Human Services in Grand Rapids has implemented an innovative kiosk application system called MIBridges. We are seeking interns to manage the lobby area and assist incoming clients with online applications and or assist with these needs through an offsite community partnership.
? Assist clients in completion of electronic application forms and explain program requirements
? Familiarize yourself and refer clients to other agencies or service programs as appropriate
? Clearly convey and receive information and ideas that engage clients to help them understand and retain the message
? Effectively meet client needs by building a productive relationship and taking responsibility for client satisfaction
? Interpret and apply instructions and guidelines to resolve work concerns
? Familiarize yourself with agency programs and policies
? Provide quality customer service to resistant clients
? Work with a diverse population
? Diffuse volatile situations
? Navigate and troubleshoot online application system, MIBridges
? Scan and upload documents
? Interact professionally with all Department of Human Services staff and clientele
? Ability to accurately and efficiently record daily hours and duties using Microsoft Word and Excel
? Arrive and leave timely for scheduled shift
? GOAL: To provide quality customer service to Kent County's most vulnerable population by independently determining client need and assisting them in applying for the most beneficial state assistance programs such as Food Assistance, Medicaid, Child Development & Care, and other programs administered by the Department of Human Services.
? Interns must also agree to maintaining confidentiality and conducting a professional demeanor at all times
? Will accept academic college credit but academic college credit is not a requirement for this internship

Responsibilities

Lobby management.

Requirements

Flexible Schedule, prefer applicants Monday-Thursday
? Ability to communicate and work with the public
? Ability to manage lobby workflow
? Technical capability to work with new online application system, MIBridges on a Kiosk machine
? Attendance and punctuality is crucial
? Not required but preference will be provided to those who are bilingual in Spanish
? Open to all majors but preference will be provided to those who are in Social Work
? Confidentiality, excellent customer service and professional conduct

How To Apply

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