EHR Business Applications Analyst IVBookmark This
Lexington Medical Center
2720 Sunset Blvd.
West Columbia, SC
DescriptionBASIC FUNCTION: Participates in analysis, design, programming, testing, documentation, implementation and auditing of multiple comprehensive Hospital Information Systems including the Electronic Health Record (EHR) and in support of revenue cycle, financial, accounting, human resources and supply chain operations (ERP). Assists in evaluation, analysis, maintenance and development of system functionality to meet business objectives including participating in project plan development/tracking and workflow analysis. Coordinates resolution of system process or performance issues interacting with functional users, internal and external technology resources. Serves as liaison between business units and IS technology teams and assists with end user education and training deployment.
MINIMUM QUALIFICATIONS: Bachelors Degree in Computer Science, Management Science, or Health Information Management Business Administration with 6 years experience in related business services area such as patient access, revenue cycle, financial accounting, human resources or supply chain; OR Associates Degree in Computer Science, Management Science, Business Administration with 8 years experience in related business services area; OR 10 years experience in a combination of related business services area and IT experience.
5 years experience in IT as a business analyst, systems analyst, or programmer in a medium to large organization required (may be included in above) - Business Application Analysts for HRIS, Financial and Supply Chain systems require a minimum of 6 years programming experience (may be included in above) Previous experience in the IT area working with business services systems in a healthcare environment Previous project management experience related to managing an enterprise wide system initiative such as EHR, HRIS, Financial, Supply Chain or other ERP solutions Strong experience in use of related business/financial information systems Proven experience with software development and maintenance, database systems, client/server concepts, reporting tools and use of personal computers and common desktop applications Proven ability to lead and direct work of others Presentation skills and ability to interact with diverse groups, executives, all levels of management and subject matter experts Proficient in computers, use of related business services systems, and Microsoft Office solutions Must be willing to obtain certification in Health IT Workforce Training (HIT) program within 6 months of hire Must be willing to obtain vendor and/or technical EHR certification Experience in healthcare environment and technology related to business services area preferred DUTIES AND RESPONSIBILITIES: 1. Provides technical and application support to IS staff and end-users for Business System related issues. 2. Provides application support by identification and resolution of system problems, providing in-service training as required. 3. Develops documentation to support system implementations, program modifications and customizations including development of manuals, in-house diagrams and process flow charts according to department standards. Translates technical requirements and procedures into well-implemented business solutions. 4. Develops/Updates programs conforming to established internal or vendor recommended programming standards. 5. Utilizes in-depth understanding and knowledge of workflows, policies, and procedures, business processes, regulatory requirements and best practices to :
Analyze existing practices by facilitating communication, cooperation and information from key users, ensuring patient safety and consistent practices throughout the organization. Analyze trade offs between usability and performance needs. Resolve problems and recommends solutions through research, inquiry and data analysis maintaining logs and tracking of issues. Design, redesign and analyze processes and apply knowledge to build software application. Contribute to the preparation of testing scripts and participates in testing for implementation, upgrades, and fixes. Performs unit, system and integrated testing tasks. 6. Collaborates with end users, business areas, IT, vendors and leadership to elicit, analyze, communicate, and validate system processes.
Levels 1-2 will be a team participant and contributor Levels 3-4 will be facilitators and key decision drivers. Level 4 effectively examine/investigate business unit assumptions of how they will successfully execute their plans or process changes. 7. Serves as project champion to promote the integration of technology into the clinical setting. 8. Works with trainers to develop tools and resources specific to the application.
Levels 1-2 will be contributors and testers Levels 3-4 will be developers and decision makers. 9. Participates and supports project and team goals, objectives and timelines working with a sense of urgency and accuracy to ensure effective implementation 10. Prepares and presents to different groups in an effective manner appropriate for the audience.
Levels 1-2 contributes to preparation of materials Levels 2-3 presenters 11. Documents needs assessments, processes, system requirements, change management, and user training materials to ensure successful communication to both technical team and the end user. 12. Levels 3-4: Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high level data into details, abstract up from low level data to general understanding and distinguish user request from underlying true needs. 13. Level 4: Collaborate with developers, vendors, subject matter experts, to establish technical vision and analyze tradeoffs between usability and performance needs. 14. Assists in software selection and evaluates emerging technologies staying abreast of best practices.
Primarily Levels 3-4 15. Coordinates system acquisition and implementation of assigned applications, including hardware and software. 16. Manages system set up and implementation 17. Monitors system performance 18. Participates in the planning and preparation of go-live implementation as well as projects, updates, patches, and other routine maintenance.
Levels 1-2 participates and implements Level 3 plans, participates, implements and communicates; may lead and direct work activities of others. Level 4 develops plans, manages implementation and communication updates; leads and directs work activities of others. Accountable for the work activities of other analysts, allocating internal and external resources to accomplish goals. 19. Level 3-4: Utilizes technical expertise to strengthen the knowledge and skills of related team members. 20. Level 4 contributes to staff evaluations and input into selecting new team members. Provides leadership motivation, and direction to staff, building teamwork and fostering team cohesion. 21. Provides ongoing user support and training, when applicable, paying keen attention to user needs and opportunities to offer solutions and modify processes to improve patient care and related efficiencies. 22. Identifies reports and develops report specifications for report writers to meet the needs of the application user. 23. Documents support calls and ongoing issue management 24. Communicates with vendors as needed for system performance problems and questions
Levels 1-2 basic communication and problem identification Levels 3-4 escalates issues to appropriate vendor support personnel Level 4 manages vendor relationships, primary vendor contact for issue resolution 25. Participates in short, medium and long range system planning 26. Initiates and/or maintains project plan documentation 27. Attends continuing education courses, seminars and conferences to keep abreast of Information Technology developments 28. Participates in the development and management of Policies Procedures, including contingency plans related to HR/Financial Systems implementation and use. 29. Follows Service Excellence guidelines 30. Performs related and such other duties as may be assigned by authorized personnel or as required in an emergency, e.g., fire or disaster