Fraud Business Analyst - Wilmington, DEBookmark This
Citizens Financial Group
This position has a wide array of responsibilities and reports to a Product Operations Manager. This role will have responsibility in ensuring accurate capture and ongoing updates of institutional knowledge and insight developed across the Product Operations group. The documents developed and maintained by this role will be the cornerstone of all future product development, Product Management training, regulatory responses and other critical needs. The incumbent regularly works under deadlines and is capable of handling extreme workloads. This role regularly provides guidance to and assist in training with less experienced personnel.
Ensure timely and accurate collection and processing of relevant Product documents (requirements, process maps, customer experience flows, training documents, disclosures, etc.), enabling institutionalization of knowledge currently resident in various SMEs.
Ensure periodic updates to all fraud, compromise and similar playbooks across Everyday Banking, includingDebit, Consumer Credit and Commercial Credit fraud/compromise playbooks. Also to work with Head of Everyday Banking Fraud, Deposit Ops manager and fraud, risk, privacy, branch operations, contact centers and compliance partners to develop a core banking compromise playbook.
Manage updates to Product process documents to ensure accurate information for ongoing development efforts, Compliance and any other needs identified over time.
Identify, develop and implement new processes and improvements in order to increase productivity and to reduce waste.
Participate in the development of updated training curriculum and reference documents.
Drive consistent/standardization of documentation throughout the Product group.
Assisting with any and all tasks that need follow-up.
Provide the insight and expertise on the platforms and applications that drive the supported products. Responsible for assuring individual product functional and operational needs are met, while providing for growth and profitability of the business. Work in close collaboration with peers in Everyday Banking to ensure that vendor operations align with the product PL goals, that the Business Services operations deliver product functions, that customer issues are researched and addressed, that all processes are documented, compliant with Group frameworks, and that the business is positioned against risk and fraud exposure. Work in close collaboration with technology, operations, risk, fraud, treasury, finance, Consumer Banking Management and Executives to optimize products and services to support CFG's customer segments.
Bachelors Degree required
5-7++ yearsexperience showingprogressive growth of responsibilities in financial services project management.
Some domain knowledge required
Able to demonstrate effective grasp of the operational and regulatory environment in which s/he operates.
- Strong background in project management
- Proficient with Microsoft Office Applications: Excel, Outlook, PowerPoint, MS Project and Visio
- Experience performing business requirement, technical functional writing
- Strong Communication Skills both verbal and written.
Self-motivated with strong organizational skills.
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday-Friday 8:00AM-5:00PM
Equal Employment Opportunity
It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other factor protected by federal, state and/or local laws.