Student or Entry-Level Job

Ewe Medical Interpreter

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LanguageLine Solutions
Orlando, FL
Application Deadline: No Deadline
Position: Full-time, Paid

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Job Title: Over-the-phoneEwe Medical Interpreter Location: This is a work-at-home position Status: This is an Independent Contractor positionSummary of Position The telephone interpreter is responsible for handling calls on demand, rarely by appointment, and renders the meaning of conversations in the consecutive mode of interpretation betweenEweandEnglish speakers. The interpreter processes information quickly and concisely, recognizes sensitive cultural differences and is professional and courteous at all times. The interpreter uses appropriate medical terminology and understands common industry procedures and practices. The calls may be technical or non-technical in the following fields: healthcare, insurance, and 911. Location This is a work-at-home position; it is essential to ensure a quiet, secure environment. Interpreters are required to take notes and consult glossaries or dictionaries as needed. The interpreter must have an exclusive land line or high quality VOIP, and uses a telephone and headset. Major Responsibilities The interpreter must:
  • Render correct concepts and meanings according to the conventions of established interpretation protocol
  • Provide clear and accurate renditions with no additions or omissions
  • Employ good customer service and clear enunciation, pronunciation, pleasant and professional voice as well as polite forms of expression
  • Follow client's instructions, manage the flow of the call and avoid taking over the call, as well as avoid interaction with the Limited English Speaker (LES) without client's permission
  • Understand protocol and terminology in the healthcare industry
  • Maintain a professional demeanor throughout the call at all times
  • Have access to the Internet or work related electronic communication
  • Answer the phone promptly and conduct calls in a friendly and professional manner
  • Provide clarification and cultural brokering using excellent judgment and skill, following company guidelines as provided in reference materials and training sessions
  • Demonstrate commitment to cultural sensitivity and working in a diverse environment


  • One year of professional medical interpreting experience in a medical setting preferred
  • Fluency in EnglishandEweand skilled in the associated cultural dynamics
  • Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the limited English proficient patient
  • Excellent listening, retention and note-taking skills to maintain a high level of accuracy
  • Knowledge of industry-specific terminology, referencing glossaries and training materials, including scripts provided by our clients
  • Ability to concentrate and to stay detached from the conversation, remaining neutral and objective at all times and following client's instructions closely
  • Ability to explain idiomatic expressions and cultural nuances to avoid miscommunication
  • Ability to pass the Pacific Interpreters Interpretation Test
  • Ability to interpret using consecutive interpreting mode
  • Education in languages, translation, interpretation or related fields preferred, but not required
  • Work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred
  • Work or study in countries whereEweis spoken preferred
  • High school diploma, required
  • Must reside in the United States or Canada and have a valid ID from the country.

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