Help Desk Analyst IBookmark This
Robert Half Technology
DescriptionOutstanding opportunity for a technical Help Desk professional to start making an impact immediately- contract position that could convert to a full-time opportunity! This position requires the ability to resolve both hardware and software related problems via the telephone. This Help Desk professional must be capable of accurately and consistently logging all problems and initiate an incident ticket to track calls, problems and dispositions. Additionally, the Help Desk professional will be responsible for open issue follow-up to ensure adequate resolution and customer satisfaction on software issues and installation of replacement hardware components.
This entry level position is ideally suited for a Help Desk Professional with excellent problem solving and communications skills.