Help Desk Analyst IIBookmark This
Robert Half Technology
White Plains, NY
DescriptionThe IT Help Desk Analyst is responsible for defining, developing, configuring and supporting computer applications and providing prompt user support. In addition to logging and monitoring all requests, the position requires problem resolution skills and interpersonal skills to guide users, both local and remote, through situations, thus providing the highest level of client support and satisfaction. The position requires a highly motivated service-oriented individual with excellent communication and technical skills.
Principal Duties and Responsibilities:
(Management may amend or assign duties and responsibilities to this job at any time)
Install, configure, troubleshoot and repair desktop and laptop computers.
Provide end user local and remote telephone support for desktop, printing, and basic networking issues.
Maintain user accounts on e-mail, domain servers and telephony, including password changes and account resets.
Minor networking cabling.
Provide tier 1 troubleshooting skills on network related problems (Wi-Fi, printers, scanners, fax machines).
Nortel/Cisco phone system maintenance to include setting up users, group definitions, and handset configuration, including voice mailbox creation, password resets, and maintenance.
Working knowledge of and familiarity with the following technologies is required:
Windows operating system installation, configuration and support (Microsoft Windows XP and Windows 7); desktop application software installation, configuration and support (emphasis on Microsoft Office 2010, Internet Explorer, Mozilla Firefox, ESET NOD32 anti-virus, Outlook e-mail software and other productivity software as applicable).
Educate users on Windows Office Suite software.