Helpdesk/ Desktop Support Internship

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Description

This position is a yearlong internship for someone looking to start a career in the IT industry. This internship will provide a unique opportunity to learn a vast array of technical skills that will serve as a solid foundation for any IT related career. This Internship could potentially lead to a full time hire position for the right candidate. The compensation for this position is $15 per hour for 24-30 hours per week (Flexible Schedule). Our office is in downtown Houston and paid parking will be provided. The Intern would be required to pass a drug test and background screen.

Responsibilities

• Provide first line response for users requiring assistance with information technology issues and problems. • Respond to requests for technical assistance by phone, email and/or using a help desk management system. • Track issues to resolution updating an internal knowledgebase and/or communicating findings with relevant business units. • Install and configure workstations based on company needs and requirements • Configure mobile devices. • Perform other duties or special projects as requested related to area of responsibility

Requirements

• High school degree or equivalent. • Punctual, Professional, Polite. • General knowledge of Microsoft Windows XP, 7 • General knowledge of Microsoft Office Suite 2007,2010(Word, Excel, PowerPoint, Outlook) • Introductory knowledge of basic computer networking concepts. • Must have a strong work ethic, organization skills, desire to learn and is not afraid to ask questions. • Ability to maintain confidentiality at all times. • Use of computer terminal requiring frequent mental and visual attention; and able to lift\carry ~50lbs.

How To Apply

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