IT InternBookmark This
Job Description This internship is for the fall 2014 semester with possible extension to spring 2015.
Responsible for providing first level support for internal users across the PC and local area network platforms. Responsible for cataloging, maintaining, and assigning work order requests to second level support personnel as appropriate. Functions as the primary and central point of contact between IT and the end user community to provide prompt and on-going status updates of end user open requests. Primary Duties: 1. Provide the initial point of contact for all end user requests. 2. Provide Help Desk support for the PC/LAN end user community for basic/intermediate level support issues including but not limited to network printing, login, boot up and hardware problems. 3. Analyze and interpret user requests logging into call log database all pertinent information to ensure prompt and effective handling by second level support personnel. 4. Establish priority, assign to send level support personnel as needed, and coordinate the scheduling of all incoming end user requests. 5. Provide on-going open communications with the end user to keep them informed as to the status of their request. 6. Configure and set up all new computers including all software and deploy to end user at the direction of Supervisor. 7. Install software and software upgrades as required. 8. Provide additional administrative and technical support as required by management. Job Requirements Education: AS Degree in Computer Science or actively pursuing IT related degree. Special Skills: Excellent interpersonal and communication skills with the ability to interact at all levels of the organization. Minimum 1 year experience in PC/LAN (Windows) environment in support role is preferred. Must display logical problem solving skills to effectively analyze and resolve end user requests. Good written skills are essential. Additional Company Information
Emerson is a global leader in bringing technology and engineering together to provide innovative solutions for customers in industrial, commercial, and consumer markets around the world. Founded in 1890 in St. Louis, Missouri (USA), Emerson delivers solutions through five business segments: Process Management, Industrial Automation, Network Power, Climate Technologies, and Commercial Residential Solutions. With sales of $24.7B and more than 130,000 employees in over 150 countries, we have a customer-focused, results-driven culture where employee performance is recognized and rewarded.
Emerson Industrial Automation provides automation and power generation technologies that drive advanced industrial production. Our solutions play an undeniable role in lives and economies around the globe and keep the world moving by increasing machine performance, reliability, and availability.Work Authorization
No calls or agencies please. Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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