I/T Support AnalystBookmark This
: Monitors the monthly directed pure buy process across systems
: Analyzes problems or malfunctions to ensure timely resolution by using exception reports found in MDM and GBW. Escalates and documents problems and their resolution.
: Participates in the coordination of corrective actions with the Global Services Operations Center as appropriate.
: Ensures the operational integrity of all changes to the operational environment by developing and participating in User Acceptance Testing and Regression Testing.
: Provides expertise as a subject matter expert for Directed Pure Buy Master Data from EM sites and DPB GBW reporting tools.
: Execute the Directed Pure Buy monthly process, which involves:
o Running Mercury SAP and GBW reports to analyze DBP master data completeness
o Checking BOMbay Communications email to assist External Manufacturing Sites and end users needing support
o Troubleshooting system and technical issues with Global Services Operations Center
o Communicate data gaps and steps needed to insure data integrity
o Generate monthly performance metrics
: Interacts with members of Global Services Operations Cente for issue resolution, including creating tickets, issue escalation and documentation.
: Creates and maintains Business Process documentation, Standard Operating Procedures, and obtains cross-functional agreement on SLAs.
: Documents and communicates new processes and changes to existing processes.
: Performs analysis, design, implementation, and maintenance activities. Participates in data validation, testing, and training.
: Provides status reports, progress reports and documentation to department management and business partners outside of the monthly process.
: Assists Project Coordinator with daily responsibilities and task completion
: Demonstrates an understanding of business partner needs and manages satisfaction relative to deliverables.
: Consistently demonstrates knowledge seeking and sharing behaviors across departments in performing daily work.
: Applies competency models principles, concepts and practices.
: Ensures that company assets are appropriately identified, valued, and protected by complying with and enforcing all local and worldwide security policies.
: Strong knowledge of Excel and proficiency with Vertical Look-ups and Pivot tables. Must be proficient in managing and analyzing large amounts of data.
: MS Excel - intermediate required
: MS Access - intermediate required