Implementation Services Solutions AnalystBookmark This
Ann Arbor, MI
DescriptionImplementation Services Solutions Analyst for a Local Fortune 500 Account
The Business Analyst is responsible for the customer business requirements elicitation, solution approach and representing the needs of the customer to the implementation team.
:Works with the customer to decompose requirements into more detailed functional, non-functional requirements
:Works closely with the Engagement/Project Manager to define scope for the project and align customer expectations to the schedule.
:Based on customer requirements and platform capabilities, assesses functional feasibility and identifies the solution approach and presents this to the customer for alignment.
:Documents functional specifications and configurations based on customer requirements.
:Ensures requirements are tested through traceability tracking, test plan and results review.
:Represents the customer/voice of the customer for the implementation services project team
:Creates customer facing documentation for new features or changes to existing features
:Supports the Sales team by providing solution approach and platform current offering expertise for existing customers requesting changes as well as new prospects.
:Provides input to the estimating and quoting process for customized solutions
:Supports the customization review and approval team by providing customer and platform expertise.
:Interfaces and collaborates with Product, Technology, Finance, Quality Assurance and Sales
:5 years as a business or systems analysis supporting software development projects
:Bachelor's degree (or equivalent experience), preferably in computer science or information technology
:Requirements elicitation techniques and skills
:Strong communication and presentation skills
:Experience working with many levels in an organization
:Experience in customer/professional services and or consulting background
:SDLC experience SDLC practices such as requirement management, requirement traceability, requirement prioritization, software development (application programming, database, and system design), software quality assurance testing, product launch.
:Work independently on mid to large size projects with high complexity, high customer involvement and high profile.
:Proficient with MS Office suite of products including Word, Excel, PowerPoint, Visio
:Ability to work on multiple projects simultaneously
:Master's degree, preferably MIS/CS
:Business Analyst or Project Management Certification
:Experience in software development
:Experience working in an Agile environment
:Experience with collaborative team software tools (SharePoint, JIRA)
:Experience in Healthcare Industry