International Account Specialist - Japanese major logistics company (Elk Grove Village, IL)Bookmark This
Actus Consulting Group
Elk Grove Village, IL
DescriptionJapanese major logistics company seeks a Bi Lingual (Japanese)International Account Specialist.
Responsibilities-Prepare marketing material for new and existing customers and translates documents in Japanese.
-Update customer sales database; informs Account Executive of sales leads.
-Assist customers with their inquiries (i.e., gives rate quotation for shipping and trucking); communicates with customers when there is a delay or other shipping problem. Most often communication is in Japanese.
-Maintain frequent contact with several other departments and Branches within the organization to resolve customer concerns and/or questions and to coordinate forwarding activities. Communicate on behalf of others in Japanese when required for specific client base.
-Monitor the movement of freight to ensure smooth flow through CHB, BB, Warehouse, airlines, truckers and other company's branches. Advise customers of status communicating in Japanese/English via email and over phone.
-Responsible for updates on special shipments for CAP(Corporate Account Program)customers such as big automotive companies. Updates shippers on Japan side on these shipments as they are extremely important accounts. All communication is in Japanese/English via email and over phone.
-Coordinate for scheduling freight movement, including delivery trucking arrangements. Establishes schedule of inbound air / vessel shipments.