Junior Level Help Desk AnalystBookmark This
DescriptionProvide day-to-day technical assistance to high level end customers via phone, email and walk-in. Technical and exceptional customer service skills are a must. Support for government and contractor personnel for PC, and associated software packages, remote tools and Internet applications. In-process and out-process personnel which can include requirement analysis, training and assistance as required. Install software on workstations and portable systems. Perform workstations and software upgrades as required.
Education/Experience: Bachelors degree and 1 year of experience or 5 years overall experience in lieu of degree is required. One (1) year of PC and phone support experience, strong knowledge of platforms to include Mac's. A+, MCP, or MCSA Certifications are desired. Government Agency experience a plus.
Knowledge, Skills and Abilities: Must have excellent analytical problem solving skills. Must be familiar with Blackberry, cell phones, printers, smartboards, VTCs, tablet pc's, Macs, iPhones, iPads, laptops and desktops. A positive personal and professional attitude in the area of customer service and mentoring is required. Must have excellent verbal and written communication skills and able to share knowledge with lower level analysts. Applicant must be able to multi-task.
Applicant selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.
For immediate confidential consideration, please apply online by clicking "Apply Now to Join Our Team.