LPO Program Coordinator (Internal Only) - Mountain ViewBookmark This
Palo Alto Medical Foundation
Mountain View, CA
DescriptionJob Summary: The Program Coordinator is a critical partner to the LPO Director and Medical Director in building a program that develops the Lean Operating System and Lean Leadership, drives for sustainable business results and develops/maintains internal and external networks in persuit of creating a system of continuous improvement. The Program Coordinator is a resource for supporting a Lean-based management system across the organization. The Program Coordinator will be part of a team of individuals responsible for teaching and coaching administrators, clinicians and frontline staff on the application of Lean to solve organizational problems. The Program Coordinator supports improvement projects, as well as co-leads and manages small improvement initiatives. Occasionally consults to and coaches front line staff. The Program Coordinator partners with the Director and Medical Director in the ongoing trainig and development of the team, organizing and hosting site visits, supports LPO programatic data collection and analysis of the program (not individual projects/events), and supports day-to-day operations of the Lean Promotion Office.
- Supports the development of Lean Promotion Office product offerings and infrastructure, including Lean "Best Practices", tools methods for Lean education and promotion of Lean thinking throughout the organization.
- Develop and sustain internal and external networks for shared learnings within and outside of the organization. Primary point of contact for organizing site visits from other organizations.
- Collaborates in a multidiscipinary team enviroment to produce positive outcomes. Works with other Lean Promotion Office resources and key operational leaders in support of strategic improvement activities as they translate into the value stream and functional areas.
- Coaches staff on Lean process improvement tools and methods and in the ongoing development of the Lean Management system.
- Participates in workshops, provides documentation support for events, and teaches workshop or training modules (as appropriate).
- Identifies opportunities to improve data collection systems and may support the collection and analysis by designing and implementing data collection systems , collecting and analyzing data, maintaing or tracking results andassisting in preparing reports to support decision-making and continuous improvement.
REQUIRED: Bachelor's degree from a four (4) year college or university.
- Highly respected team player/learner. Possesses a strong desire and ability to rapidly learn and apply the principles of a Lean enterprise.
- Able to perform complex tasks, prioritize multiple projects, and work under pressue to meet deadlines in a fast-paced environment.
- Able to read interpret data; possesses strong analytical and critical thinking skills.
- Strong verbal and written communication skills. Must be comfortable speaking in public and to various audiences.
- Proficient in all applications of Microsoft Office, with an emphasis on Excel, Powerpoint, Visio, Word and Outlook.
Knowledge of and experience using Lean tools and concepts, such as:
- PDSA and other structured problem solving tools
- A3 thinking
- Daily Problem Solving at the front line
- Waste, 5S and Standard Work
- Understanding of healthcare industry terminology
- Skills in project management, teaching and training, consulting with local leadership, group facilitation